“Artificial Intelligence” (AI) and “Generative AI” (or “Gen-AI”) is becoming more of a click-bait for the corporate pitches now. These days, every tool and platform promises to have AI-powered capabilities, from boardroom discussions to regular tech updates, and although the potential of AI cannot be denied, this tendency is getting a little out of control. It seems that all digital services, solutions, and products are marketed as “AI-driven,” completely ignoring or hiding what’s running under the hood. This is true not just for the IT industry; but other industries as well where the Superhero type AI expectation is frequently unmet.
AI/ Gen-AI is being overused ad-nauseum. No doubt using AI and ML has its upsides. It increases productivity multifolds, helps you climb the steep learning curve on complex topics, hell it can even code for you. But the idea will always come from you. To treat AI as a one-size-fits-all solution, especially in something as human-centric as L&D, can lead to utter disappointment.
AI/Gen-AI with all its might and glory, can only assist in transferring structured knowledge—it can’t fully replicate the human intuition that drives true learning and development.